Term and Conditions

Last updated: [Insert Date]

1. Our Heritage Commitment

Cambridge Satchel Company combines traditional British craftsmanship with contemporary design. Each satchel, briefcase, and accessory is meticulously crafted in our Liverpool workshop using premium materials.

2. Website Use

2.1 User Responsibilities

• You must be at least 18 years old or have parental consent to make purchases
• Provide accurate account and payment information
• Do not misuse our site for fraudulent or unlawful purposes
• Respect all intellectual property rights

2.2 Intellectual Property

All content on cambridgebagshop.com, including designs, logos, and product imagery, is our exclusive property. Unauthorised use may violate copyright and trademark laws.

3. Product Information

3.1 Product Descriptions

We strive for accuracy in depicting our handcrafted leather goods. Please note:

• Natural leather variations are inherent to our craftsmanship
• Screen colours may differ slightly from actual products
• Collaboration items (marked with “X”) may have unique specifications

3.2 Availability

Limited edition and collaboration pieces are subject to availability. We reserve the right to discontinue products without notice.

4. Orders & Payments

4.1 Order Process

• Orders are processed within 1-2 business days (3 days during peak seasons)
• You will receive an order confirmation email
• We reserve the right to refuse or cancel orders

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing & Taxes

Prices are in GBP (£) and include VAT where applicable. International customers may be responsible for customs duties.

5. Shipping Policy

5.1 Delivery Areas

We ship worldwide except to certain Asian and remote regions. Please contact us if your country isn’t listed at checkout.

5.2 Shipping Options

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

5.3 Order Tracking

All shipments include tracking. You are responsible for providing accurate delivery information.

6. Returns & Exchanges

6.1 Return Policy

• 15-day return window from delivery date
• Items must be unused with original packaging and tags
• Proof of purchase required
• Customer covers return shipping unless item is faulty

6.2 Non-Returnable Items

• Care Products (leather treatments)
• Notebooks (especially personalised/used)
• Keyrings
• Special collaboration items (marked with “X”)

6.3 Return Process

1. Email [email protected] with “Return Request – Order #[Number]”
2. Await return authorization (2 business days)
3. Ship to: Cambridge Satchel Company Returns, 42 Mathew St, Liverpool, GB L8Y 3DU

6.4 Refunds

• Processed within 3-5 business days of receipt
• Issued to original payment method
• May take 5-10 business days to appear in your account

7. Liability & Disputes

7.1 Product Care

Our leather goods require proper care. We are not liable for damage caused by improper maintenance.

7.2 Limitation of Liability

Our liability is limited to the purchase price of goods. We are not responsible for:

• Indirect or consequential damages
• Customs delays or fees
• Lost returns without tracking

7.3 Governing Law

These terms are governed by English law. Disputes will be resolved in UK courts.

8. Policy Changes

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

9. Contact Us

For questions about these terms:

Email: [email protected]
Postal: Cambridge Satchel Company, 42 Mathew St, Liverpool, GB L8Y 3DU