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At Cambridge Satchel Company, we cherish the trust our customers place in our handcrafted leather goods just as we take pride in every stitch of our Liverpool-crafted satchels. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.cambridgebagshop.com.

1. Information We Collect

To provide our refined shopping experience, we may collect:

  • Personal Details: Name, email address, shipping/billing address, phone number when you place an order for our satchels, briefcases, or accessories.
  • Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant systems), though we never store full payment details.
  • Order History: Records of your purchases, including special collaborations like Cambridge Satchel X Gloverall or Hello Kitty editions.
  • Website Usage Data: Information about how you navigate our collections (from crossbody bags to our micro collection) through cookies and tracking technologies.
  • Correspondence: Communications with our workshop team via email at [email protected].

2. How We Use Your Information

Your information helps us maintain the heritage quality of our service:

  • Process orders for our handcrafted leather goods and arrange worldwide shipping (excluding parts of Asia and certain remote areas).
  • Provide customer support from our Liverpool workshop.
  • Improve our product offerings, from satchels to care products.
  • Send important notices about your order or account (transaction confirmations, shipping updates).
  • With consent, share news about new collections or limited editions.
  • Prevent fraud and ensure the security of our website.

3. Data Sharing & Disclosure

We treat your data with the same care we apply to our premium heritage leather:

  • Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and IT services.
  • Legal Requirements: When necessary to comply with UK laws or protect our rights.
  • Business Transfers: In the event of a merger or acquisition, with appropriate confidentiality protections.
  • We never sell your personal information to third parties.

4. Data Storage & Security

Just as we craft durable satchels, we implement robust security measures:

  • All transactions protected by 256-bit SSL encryption.
  • Data stored on secure servers with limited access.
  • Regular security assessments of our systems.
  • Payment information processed in compliance with PCI-DSS standards.

While we implement these measures, no internet transmission is completely secure. We encourage customers to protect their account credentials.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data, subject to legal requirements.
  • Object to certain processing activities.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, please contact our workshop team at [email protected] or write to us at 42 Mathew St, Liverpool, GB L8Y 3DU.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: Necessary for site functionality (e.g., shopping cart).
  • Analytics Cookies: Help us understand how customers navigate our collections.
  • Marketing Cookies: Used with consent to show relevant product information.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As we ship globally (excluding certain regions), your data may be transferred outside the UK/EEA. We ensure such transfers comply with data protection laws through appropriate safeguards.

8. Policy Updates

We may occasionally update this policy to reflect changes in our practices. The updated version will be posted on our website with a new “Last Updated” date.

9. Contact Us

For questions about this Privacy Policy or your personal data, please contact our dedicated team:

Cambridge Satchel Company
42 Mathew St
Liverpool, GB L8Y 3DU
Email: [email protected]

Thank you for choosing Cambridge Satchel Company – where traditional British craftsmanship meets your modern lifestyle.